FAQs

Frequently Asked Questions



First call provides roadside breakdown assistance.


You could either register via the First Call rescue me app (which could be downloaded from your play store or apple store), register online or visit our Labone office for assistance.


One is entitled to any 3 of our subscription covers;

  • Basic: which allows you to enjoy 3 call outs inclusive 1 towing service.
  • Essential; which allows you 6 call outs inclusive 2 towing services.
  • Premium; which allows you 12 call outs inclusive 4 towing services.



You could pay at any Stanbic bank branch throughout Ghana, and via a secured payment platform by credit/debit card or mobile money number (*713*7012) or mtn mobile money. (0557954817).


No. Service will only be accessible 24 hrs. after payment. (There is a 24hr cooling off period)


We offer emergency call out services at a fee of ghs 100.


You can always contact us on our 24/7 hotline number 0302 779 618.


The vehicle would have to be towed to a partner garage or a garage of your choice. (within the city if it breaks down or not more than 10km from point of breakdown.)


First call provides other services (related to your breakdown) such as;
1. Accident assistance
2. Towing
3. Delivery
4. Ancillary services;
i) Taxi services
ii) Ambulance services
iii) Security services

(All the Ancillary services do not form part of the subscriptions and have to be paid for at an
additional cost.)


We are currently in Accra, Tema and Kumasi, and plan to roll out into the rest of the country by the end of year.


You will be provided with a no claim discount in the subsequent year.


No. We do not render home service. Vehicle must be 1km away from home.


No. The subscription covers the service of the mechanic. (if a part needs to be changed in the process of rendering the service then you will have to pay for it)


Yes. Immediately a request is sent through the app or via the hotline and a mechanic is assigned to the service you lose 1 of your entitlements


Yes. Once that car is registered with us we assume anyone driving the car can enjoy service from us.